Terms of Service

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Please read the following terms of service, fill in and sign the Client’s Information and Agreement Form to show you have read and understood Chloe White Tutoring Services terms of services. If these terms are not read and agreed to, tuition will not commence.

When you pay for any services from Chloe White Tutoring Services, you agree to these terms:

For group courses and programs the terms apply with a few changes where appropriate, please see added notes in each section. 

PRICE: 

Consultations for meeting and discussing needs are free of charge and can last anywhere between 20 to 60 minutes.

Basic hourly rates: Any further ad-hoc lessons with a monthly plan are as follows: 

1 hr - £45 

Basic hourly rates: Any further ad-hoc lessons without a monthly plan are as follows:  

1 hr - £55 

The fees for long-term, regular, one-to-one tuition are payable monthly or termly/half-termly, no matter whether there are 4 or 5 weeks in any calendar month: 

1 hr weekly: £45 per hour - £180 per month OR £600 per term OR £300 per half-term

The monthly tuition fee is to be paid between the 25th of the current month and the 1st of the following month for the next month (i.e. payment in advance of next month's payments). The change of the regular payment date might be discussed. The first payment is to be paid prior to the first session of the month to secure your regular booked slot. The option to pay using Auto Pay systems can be discussed.

Late payments (after 7 days of the invoice date, i.e. 2nd of the month where payment is due) will be subject to an additional fee of 5% unless I am given prior notice and can waiver this fee. 

Adjustments to the payment plans above can be made at the tutor’s discretion upon mutual agreement.

There is no extra charge for tuition on bank holidays or weekends currently. 

Notes for group courses and programs: Prices differ per program/group/course, please see more at the Prices page of the website.

INITAL LESSON: 

The first lesson would generally include an assessment chosen appropriately by the tutor (but this is not always necessary) to reflect at best the expected current student's subject knowledge. The expected current level would be discussed between the tutor and the client prior to choosing and sending an assessment.

The assessment should be completed by the student in a way that will be individually explained by the tutor. Discussing the assessment further with the student in the lesson helps to create a better overall picture for following lessons. 

A formal grade of an assessment might not be given in some cases. Grades will be more likely given for a pre-exam assessment. For students with currently no exams ahead, the assessment serves as guidance rather than material to grade by a specific marking system. 

An assessment can be done later as a part of regular tuition instead - whenever it'd be convenient for both sides - the tutor and the student - if needed and required. 

CHANGES & CANCELLATIONS: 

Monthly plans are tailored to provide the best tuition support and are meant to take place every week. Cancellations and changes to the monthly plan can be done up to 24 hours before the next lesson. The same applies to ad-hoc lessons, consultations and any other tuition plans. 

Cancellation would cease the next tuition lesson and you’ll get a “make-up” credit that can be used at a later date if re-arrangement for lesson cannot take place in the same week. 

If make-up credits are not used within a 3 month period of obtaining that credit, they will be void and cannot be used. This will not be the case for make-up credits acquired before the summer holidays - a pause will be given during this longer period/break.

Example of cancellation: You cannot attend the next lesson and you let me know two days in advance. Lesson will be re-arranged for later in the same week if possible. If re-arrangement cannot be organised that same week, a make-up credit will be added to the account for later use.  

Cancellations and changes requested with less than 24 hours’ notice, will be charged at full with no refund or make-up credit available. Discussions further to this can be made at the Tutor’s discretion (please see below – unplanned emergency).

Changes in lesson length: For one-off/ad-hoc requests to extend the lesson length, the usual regular payment applies. The client can request a lesson plan adjustment to start regular longer lessons (if it's possible to fit within the current tutor's timetable). That will be accommodated with 5 days' notice in place and the lesson plan payment will be recalculated accordingly from the next eligible lesson.

Lessons have to be fully paid/wouldn’t be refunded if: 

1. the client/student isn’t present at the lesson, i.e. not responding to video calls for online tuition, no-show at designated tuition location, etc. 
2. cancellation/change is announced less than 24 hours in advance AND the client did not choose an alternative session before the lesson was due if they were eligible for such an option 

Clients can have up to one unplanned emergency lesson change per month (for example due to technical/internet connection issues, being stuck in traffic, being ill, etc.) where the 24 hours’ notice can be waived, and an alternative lesson can be offered with no changes to the payment plan. This can be only applied before the lesson starts. 

The tutor may send a lesson reminder if the student isn't on time but it’s the client’s responsibility to be ready on time for the lesson. It’s recommended to log in to the lesson (if online – log into Teams and Student Portal) a few minutes in advance to ensure a smooth start of the lesson or have learning materials ready if tuition is taking place in-person. 

If the client is late for more than 10 minutes, the tutor won’t wait any longer and would end the lesson which will be charged in full. If the client is late for less than 10 minutes, the lesson will finish at the usual time and be paid for in full. 

When the student will be able to join at a later start time, the client/student needs to contact the tutor about it. The rest of the lesson then may resume - as exceptions for a longer waiting time may be made at the tutor’s discretion.  

If the tutor is late for a session, the client can choose one of the following options: 

1. having the session extended beyond the usual time to get the full length of the session (if that’s possible for both sides) 
2. adding the lost time to the next session with no change of charge 

In exceptional circumstances - when the tutor has to cancel the lesson in advance or cannot join for technical or other serious reasons - the alternative options will be discussed with the client directly to ensure maximum satisfaction on the client's side. 

Starting a monthly plan (for a new client) with a planned end of the tuition due to the final exams taking place will be calculated accordingly to your monthly plan with necessary discounts applied where applicable. 

Notes for group courses and programs: Due to the nature of the group session, the times of live lessons can't be altered. Additional options are available depending on the type of course/program to ensure you can make more of the tuition even if you might not be able to join the lesson(s). Most courses and programs are modular and possible to book per module or in a block.

ALTERNATIVE SESSIONS*: 

Sessions can be tutored in one of the following alternative ways IF it suits both sides (student & tutor): 

1. rearranging** the session to another day/time 
2. distance tuition - the session is carried out by the tutor alone for the student to learn later independently the topics planned for the missed lesson. This can take the form of written notes, worked out step by step examples and/or short video tutorials for the given topic. This option is only possible to do within the time frame of the planned lesson and the client/student must instruct the tutor in time what topics/notes they would like to have worked out this way. 

*The price of any alternatively arranged lesson is the same as the price of the lesson originally booked. 

**The session is not considered as rearranged if it would be requested at the usual time slot of the next regularly scheduled lesson. 

Notes for group courses and programs: Course plans for (i)GCSE classes are fixed to ensure the learning will be covered well and in time for the exams. If a student cannot attend, they can ask questions in advance which will be answered during the usual live lesson and a recording will be provided. Last-minute requests might not be possible to cater for during the upcoming live lesson - it is advisable to ask at least 24 hrs in advance. 

In exceptional circumstances, if the tutor cannot attend the live lesson, students will be expected to ask questions (this might be up to 24 hrs after the scheduled live lesson) and a recording will be provided. In the next live lesson, the tutor will ensure all students understand everything they asked about in the previous (not-live) lesson. 

COMMUNICATION: 

The tutor and the client can communicate together via emails, text messages, WhatsApp and other communication channels. Clients will be added to Chloe White Tutoring Services’ email database to safely receive important notifications and updates. These cannot be sent individually to every client separately without the risk of the email landing in a spam folder and the client missing an important notification about the services.  Clients should not opt-out of receiving these important emails until the tuition finishes. 

Clients won't be added to any regular email newsletter unless they would opt to do so themselves.

REPORTS & FEEDBACK: 

Short feedback can be given at the end of the session when requested. Please let the tutor know if possible in advance and be present a few minutes before the lesson ends. This allows planning the lesson with a few minutes in mind for the chat before the lesson ends so it wouldn’t affect the next scheduled lessons. 

Email feedback can be given regularly - as it suits each student’s plan (weekly, monthly or as requested/needed). 

If you need a longer chat, please arrange a call to discuss current progress or results and expectations of the tuition more in-depth, to discuss teacher's notes and school reports or for any other tuition-related discussion directly. 

For any further communication with the tutor please feel free to use emails/texts/messages any time. 

Notes for group courses and programs: For safeguarding reasons, parents cannot be getting feedback during the lesson with other students present. Feedback will be given in alternative forms.  

HOMEWORK: 

Providing additional homework resources is a free part of the service and can be done on a regular or irregular basis depending on the style that suits the best current student’s lesson plan. Shorter focus-based homework can be marked by the tutor if the homework is finished and returned at least two days before the next lesson (where answers are not provided). For more extensive homework, marking can be done either by the client (where answers are provided), as a part of the next lesson, or alternatively as an extra paid online/distance lesson. 

In some cases, the tutor may suggest a more in-depth assessment. This usually happens around mock time for pre-exam students to help narrow the pre-exam tuition focus. It can also be suggested near other key times during the school year, such as end-of-year assessment to help identify possible topics to focus on during summer lessons if these are taken. This is a free part of the service, and the tutor will let you know if/when this would apply to you. 

ADDITIONAL SUPPORT: 

Students, or parents on behalf of younger students, are encouraged to be in touch between lessons and ask additional subject questions (via email, WhatsApp,...) in order to get help with their practice.

The tutor answers as soon as it is possible for shorter questions, this is free of charge. If there is a more complex problem that needs to be helped with between lessons, an additional lesson may be arranged or this can be left to be solved during the next lesson.

Notes for group courses and programs: Additional support outside of the standard program/course offer may be available if the tutor has the time capacity.  

SCHOOL HOLIDAYS: 

Tuition during the school holidays is not expected to continue as usual unless the client is using a make-up credit or booking an ad-hoc session. The days/times may vary if requested during half-terms. The best way to book a different session day/time for school holidays is to discuss availability a few weeks in advance and/or book on the Portal if there is availability there. 

There are 7 weeks in a year in which the tutor will not be carrying out any tuition whether ad-hoc or for make-up credits. These are as follows: 

• December and February half-term breaks (3 weeks) 
• August summer holiday (4 weeks) – the exact dates are flexible and can be agreed on if needed 

Notes for group courses and programs: Lesson plans differ per program - please ask for more details. 

END OF TUITION: 

Tuition services can be terminated at any time but at least 7 working days before the next scheduled lesson. Failure to notify me as per the notice period will result in loss of monies already paid.

Any outstanding payments for the rest of the prepaid lessons/month may be refunded according to the correct notice period, but this is not guaranteed.

DISCLOSURE: 

While for the majority of students following the suggested lesson plan the expected results are overall very promising the tutor doesn’t guarantee this. 

Please note that: 

Long-term regular tuition aims to help improve students’ knowledge and skills to a degree that varies for each individual. By discussing specific academic goals and following the tutor’s recommendations for the lesson plan, the student may expect the desired result. 

The tutor doesn’t guarantee any specific academic results, exam grades, etc. 

The tutor is not liable for any mistakes (on her side nor the student’s side), the overall outcome of the tuition nor for academic results, grade results, entrance applications success etc. 

The tutor’s work in any form is meant to be a guide for the student who is supposed to learn from it and then do the required work by themselves after having a sufficient amount of lessons. 

SAFEGUARDING:  

Notes from each lesson (if requested) are always provided in written form. Hence for lessons conducted online in a form of a video call (with or without cameras on), be it over Teams or an alternative program, students/clients are not allowed to record lessons in any form. 

The tutor would seek consent from the parents (and/or the students if they’re independent adult learners) prior to any recording should the need arise. While recording is not generally needed nor expected in one-to-one lessons, students will be always asked (even with prior parental consent) whether they allow the recording before it starts. This applies to any type of lesson – one-to-one or groups. Students who don't want to be in the recordings can turn off their camera and/or mute their microphone. 

Notes for group courses and programs: Recording generally takes place - as per notes above, students will be always informed so they can choose to mute their microphone and/or turn their camera off before the recording takes place. Recordings are available per request to students who are participants of the particular course (whether they attended that specific lesson or not) and each recording is available only temporarily (usually up to two weeks, exceptions may apply). 

CONTACT DETAILS: 

Email me at chloewhitetutor@gmail.com 

Text me or call me on +44 7356 049 232 

Chloe White Tutoring Services 

Chloe White 

139 Balmoral Avenue,

Banbury,

OX16 0BB

England 

United Kingdom 

Online private tutor for all ages and abilities 

www.chloewhitetutoring.co.uk 

Feel free to pass my details to your friends and family if they need tuition. 

The majority of my students are doing GCSE, yet I tutor all levels from in secondary, including SEN students, home-schooled students and adult learners. I cover mainly the National Curriculum in England. 

“Taking your learning to the next level”